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UX Researcher      April 2021 - Jan 2024
Express Scripts

  • Collaborated cross-functionally with Content, Business, and UX Design to identify research objectives and plan user research testing. 

  • Developed test protocols, journey maps, and user flows for remote usability testing, in-depth interviews, and RITE testing.

  • Synthesized and analyzed research results, and deliver actionable recommendations for user-centered solutions.

  • Employed various quantitative and qualitative research methodologies: surveys, usability tests, diary-studies, interviews, RITE tests, lit reviews, card sorts, tree tests, and A/B tests.

  • Conducted QA on proposed designs to ensure accessibility guidelines adherence.

UX Researcher & Designer      Sept '20 - Feb '21
Kohl Brands

  • Created wireframes with user-centered design for over 60 screens.

  • Partnered with CEO of Kohl Brands and developers to convey vision of user flows and navigation.

  • Created prototypes in Figma and Invision.

  • Created user flows in Whimsical. 

  • Developed app architecture through card-sorting, affinity mapping, and collaborative design in Miro.

Academic Coordinator     2014 - 2020
UT Austin

  • Processed complex course inventory proposals, surveying departments to understand needs and intent, analyzing and researching course relations within degree plans, diagnosing issues, and developing viable solutions.

  • Managed all aspects of course scheduling, grade reporting, reporting for enrollment trends, instructor surveys, faculty credit hour loads, and TA assignments for geosciences and environmental sciences departments.

  • Participated in testing in various environments, researching, and trouble-shooting issues.

Project Manager   Dec 2013 - Dec 2014
Adams Globalization

  • Oversaw all benchmarks of localization project completion: quote and budget sheet creation, timeline creation, supervision of production staff, final review of design, and delivery to client.

  • Contracted, coordinated, and supervised vendors (translators, editors, and reviewers) to ensure optimal quality in production within budget and deadlines.

  • Regularly managed three to four localization projects simultaneously, prioritizing tasks on a daily basis to meet deadlines and deliver highly customized products.

Product Implementation Manager.     2002-2006
Classwell Learning Group (a division of Houghton Mifflin Co.) 

  • Provided support to users; assimilated client feedback to relay to development teams, management, and other stakeholders.

  • Conducted and participated in usability testing, applying Hick's Law and think-aloud methodologies.

  • Collaborated in leading focus groups during beta phase, using free listing technique.

  • Co-wrote and edited 60 page product user's manual, collaborating on narrative voice and ensuring consistent flow.

  • Participated in testing environments, researching, and troubleshooting bugs.

Skills


  • UX Research methodologies, user journeys, quantitative research methods, qualitative research methods, presenting to stakeholders, prototyping, behavioral analysis, data analysis, personas, task-analysis, A/B testing, surveying, in-depth interviewing, RITE testing, usability testing, card sorts, contextual inquiry, tree tests, iterating, delivering actionable insights, 

  • Software: Figma, Invision, Jira, Confluence, Userzoom, UserTesting, Microsoft Suite, etc

Education

UX Design Career Track: Sept '19 - May '20; Completed 350+ hour expert-curated curriculum to master UX research and design concepts through hands-on learning experience, an industry design internship, and 1:1 mentorship with a seasoned UX thought leader

 

Southern Nazarene University, BA English Education

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